• CAN I CANCEL MY ORDER?
• CAN I CANCEL MY ORDER AFTER IT HAS BEEN PROCESSED?
• CAN I MAKE CHANGES TO MY ORDER?
• CAN I CHANGE MY SHIPPING ADDRESS?
• CAN I CHANGE MY EMAIL ADDRESS?
• CAN I CHANGE MY DELIVERY TO AN EXPEDITED DELIVERY?
• CAN I CHANGE MY BILLING ADDRESS?

• WILL I RECEIVE AN ORDER AND SHIPPING CONFIRMATION?
• AM I ABLE TO RESERVE ITEMS IN MY CART?
• DO YOU HAVE A PHYSICAL STORE?
• DO YOU HAVE DISCOUNT CODES?
• DO YOU HAVE GIFT CARDS?
• I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?
• WHAT PAYMENT METHODS DO YOU ACCEPT?

• MY ITEM IS FAULTY, WHAT DO I DO?
• WHY HAVE I RECEIVED THE WRONG ITEM?
• WHY IS AN ITEM MISSING IN MY PARCEL?

• WHEN WILL YOU RESTOCK?
• HOW DO NAMED COLLECTIVE® TRACKSUITS FIT?
• HOW DO I WASH MY ITEMS?
• HOW DO I KNOW IF AN ITEM IS AVAILABLE?
• HOW DO I APPLY SPARE RHINESTONES TO MY ITEM?
• HOW DO I KNOW MY NAMED COLLECTIVE® PIECE IS AUTHENTIC?
• IS YOUR PACKAGING ECO-FRIENDLY?

• HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?
• WHERE IS MY ORDER?
• WHY HAS MY ORDER NOT BEEN DISPATCHED?
• HOW LONG WILL SHIPPING TAKE?
• MY ORDER HASN'T ARRIVED, WHAT SHOULD I DO?
• WHY IS MY TRACKING SAYING 'DELIVERED' WHEN IT HAS NOT BEEN RECEIVED?
• WHY IS MY TRACKING NOT WORKING?

See all articles in DELIVERY →

• HOW DO I PROCESS A RETURN OR EXCHANGE?
• HOW DOES THE RETURN PORTAL WORK?
• DO YOU OFFER FREE RETURNS & EXCHANGES?
• CAN I RETURN MY ORDER OUTSIDE OF THE RETURNS PERIOD?
• WHEN WILL I RECEIVE A REFUND OR REPLACEMENT FOR MY RETURN OR EXCHANGE?
• WHY HAVE I NOT RECEIVED AN UPDATE ON MY RETURN?
• CAN I EXCHANGE FOR A DIFFERENT ITEM OR COLOUR?

• WHAT DOES "PRE-ORDER" MEAN?
• HOW DO I FIND THE SHIPPING DATE OF AN ITEM THAT IS A ‘PRE-ORDER’?

• REFUND POLICY

• HOW DOES THE SUMMER GIFT SHOP PROMOTION WORK?
• I PLACED MY ORDER BEFORE THE PROMOTION, DO I QUALIFY?
• HOW DO GIFTS WITH PURCHASE WORK?
• DO YOU OFFER A WELCOME CODE?
• DO YOU OFFER A WELCOME DISCOUNT?