DELIVERY

  • HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?

    WE AIM TO DISPATCH ALL ORDERS IN 2 WORKING DAYS FROM OUR US WAREHOUSE, UNLESS AN ITEM IN YOUR ORDER IS ON PRE-ORDER OR HAS A HIGH VOLUME DISPATCH TIME. THESE NOTES CAN BE FOUND ON THE PRODUCT PAGES FOR EACH ITEM. YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING INFORMATION VIA EMAIL AS SOO...

  • WHERE IS MY ORDER?

    ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL TITLED 'NAMED COLLECTIVE ORDER #NCXXXX IS ON ITS WAY 2 U ⭑' WITH TRACKING DETAILS SO YOU KNOW WHEN TO EXPECT YOUR ORDER! PLEASE NOTE, WE ARE UNABLE TO CONTROL THE INFORMATION PROVIDED BY THIRD-PARTY TRACKING APPS...

  • WHY HAS MY ORDER NOT BEEN DISPATCHED?

    IF YOU ARE STILL WAITING FOR YOUR ORDER TO BE DISPATCHED, PLEASE DOUBLE-CHECK IF AN ITEM IN YOUR ORDER IS CURRENTLY ON PRE-ORDER! THIS INFORMATION CAN ALWAYS BE FOUND ON THE PRODUCT PAGES AND CAN BE EITHER 7 WORKING DAYS, 1-2 WEEKS OR 2-4 WEEKS! AS SOON AS ALL PIECES IN YOUR ORDER ARE READY TO B...

  • HOW LONG WILL SHIPPING TAKE?

    FREE TRACKED SHIPPING ON ORDERS OVER $250! WE OFFER THE FOLLOWING DELIVERY OPTIONS AT CHECKOUT: TRACKED DELIVERY (SHIPPING CALCULATED AT CHECKOUT) - 1-5 WORKING DAYS FROM DISPATCH PLEASE NOTE, ANY ORDERS THAT INCLUDE ITEMS ON PRE-ORDER WILL HAVE A LONGER DISPATCH TIME THAN USUAL. THE PRE-ORDER...

  • MY ORDER HASN'T ARRIVED, WHAT SHOULD I DO?

    IF YOU HAVEN'T RECEIVED YOUR ORDER YET AND THINK YOU SHOULD HAVE, FIRST PLEASE CHECK YOUR EMAIL INBOX FOR AN ORDER CONFIRMATION AND SHIPPING CONFIRMATION. YOUR SHIPPING CONFIRMATION WILL INCLUDE FULL TRACKING DETAILS FOR YOUR ORDER. WE RECOMMEND CHECKING YOUR SPAM/JUNK FOLDER TOO, JUST IN CASE YO...

  • WHY IS MY TRACKING SAYING 'DELIVERED' WHEN IT HAS NOT BEEN RECEIVED?

    PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS IN YOUR ORDER CONFIRMATION EMAIL AND ENSURE EVERYTHING IS CORRECT, AS WE CANNOT BE RESPONSIBLE FOR LOST ORDERS DUE TO WRONG ADDRESS CHECK TRACKING. PLEASE CHECK FOR POTENTIAL COLLECTION DETAILS CHECK SAFE PLACE. COURIERS CAN SOMETIMES LEAVE ORDERS IN A S...

  • WHY IS MY TRACKING NOT WORKING?

    IF YOUR TRACKING DETAILS SHOW INCOMPLETE OR MISSING TRACKING INFORMATION, PLEASE ENSURE YOU HAVE ALLOWED ENOUGH TIME FOR THE COURIER TO RECEIVE YOUR ORDER! PLEASE NOTE, IT MAY TAKE UP TO 24 HOURS FOR YOUR TRACKING TO UPDATE ONCE YOUR ORDER HAS BEEN DISPATCHED!

  • WHAT HAPPENS IF MY ORDER IS "RETURNED TO SENDER?"

    OCCASIONALLY, AN ORDER MAY BE MARKED AS "RETURNED TO SENDER." THIS TYPICALLY OCCURS FOR ONE OF THE FOLLOWING REASONS: INVALID DELIVERY ADDRESS: THE COURIER WAS UNABLE TO IDENTIFY A VALID DELIVERY ADDRESS FOR THE ORDER. UNSUCCESSFUL DELIVERY ATTEMPTS: THE COURIER MADE MULTIPLE UNSUCCESSFUL DELIVE...