OCCASIONALLY, AN ORDER MAY BE MARKED AS "RETURNED TO SENDER." THIS TYPICALLY OCCURS FOR ONE OF THE FOLLOWING REASONS:
- INVALID DELIVERY ADDRESS: THE COURIER WAS UNABLE TO IDENTIFY A VALID DELIVERY ADDRESS FOR THE ORDER.
- UNSUCCESSFUL DELIVERY ATTEMPTS: THE COURIER MADE MULTIPLE UNSUCCESSFUL DELIVERY ATTEMPTS.
- FAILURE TO COLLECT: YOUR ORDER WAS AVAILABLE TO COLLECT, BUT THE DEADLINE WAS MISSED.
IF YOUR ORDER HAS BEEN MARKED AS "RETURNED TO SENDER," WE’D LOVE FOR YOU TO RECEIVE YOUR NAMED PIECES. THEREFORE, IF YOU WOULD LIKE US TO RETURN THE ORDER TO YOU, PLEASE LET US KNOW. WE WILL CREATE AN INVOICE FOR THE SHIPPING COSTS TO RESEND YOUR PARCEL! ALTERNATIVELY, IF YOU WOULD LIKE US TO REFUND YOUR ORDER, WE WILL REFUND YOU IN LINE WITH OUR RETURN POLICY FOR UNCLAIMED PARCELS.
PLEASE NOTE THAT UNCLAIMED PARCELS ARE SUBJECT TO THE FOLLOWING DEDUCTIONS FROM THE TOTAL REFUND:
- ORIGINAL SHIPPING FEE (FREE DELIVERY WILL BE CHARGED AT THE STANDARD SHIPPING RATE)
- RETURN SHIPPING FEE (EQUIVALENT TO THE ORIGINAL SHIPPING FEE)
IF YOU'D LIKE TO READ MORE ABOUT THIS, YOU CAN FIND OUR FULL RETURNS POLICY HERE: HTTPS://NAMEDCOLLECTIVE.COM/POLICIES/REFUND-POLICY