WE ARE REALLY SORRY, BUT WE WILL BE UNABLE TO CANCEL YOUR ORDER IF THIS HAS ALREADY BEEN PROCESSED! ORDERS USUALLY BEGIN PROCESSING STRAIGHT AWAY, SO THAT OUR CUSTOMERS CAN RECEIVE THEIR ORDERS AS QUICKLY AS POSSIBLE. ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU SHOULD RECEIVE CONFIRMATION BY THE END OF THE DAY!
HOWEVER, IF YOU ARE NOT HAPPY WITH YOUR ORDER ONCE IT HAS ARRIVED, WE ARE MORE THAN HAPPY FOR YOU TO RETURN THE ITEMS TO US FOR A REFUND! IN THIS CASE, THE DETAILS ON HOW TO START A RETURN ARE BELOW.
TO START A RETURN FOR YOUR ORDER, YOU CAN USE OUR NEW RETURNS PORTAL HERE. YOU CAN ALSO FIND A STEP-BY-STEP GUIDE ON EXACTLY HOW TO USE THE PORTAL HERE.
PLEASE NOTE THAT OUR RETURN PERIOD IS 14 DAYS FROM THE DATE YOUR PARCEL WAS DELIVERED, SO ENSURE THAT YOUR PARCEL IS RETURNED WITHIN THIS PERIOD.