TO INITIATE A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS AND EXCHANGES PAGE ON OUR WEBSITE. HERE, YOU WILL FIND ALL THE INFORMATION YOU NEED, INCLUDING OUR RETURN PERIOD AND STEP-BY-STEP INSTRUCTIONS ON HOW TO USE THE RETURNS PORTAL.
PLEASE NOTE THAT OUR RETURN PERIOD IS 14 DAYS FROM THE DATE YOUR PARCEL WAS DELIVERED. IT IS IMPORTANT TO ENSURE THAT YOUR PARCEL IS RETURNED WITHIN THIS PERIOD TO BE ELIGIBLE FOR A REFUND OR EXCHANGE.
UNFORTUNATELY, AS AN INDEPENDENT BUSINESS, WE ARE NOT CURRENTLY ABLE TO PROVIDE FREE RETURN POSTAGE. AS OUR RETURN POLICY STATES, 'ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER.' YOU CAN FIND MORE ABOUT THIS ON OUR WEBSITE HERE.
ALTERNATIVELY, WE OFFER A UPS RETURN LABEL ON OUR PORTAL, SO THAT YOU CAN DROP-OFF YOUR RETURN AT A LOCAL DROP-OFF POINT! ONCE YOUR ORDER HAS BEEN RETURNED, THE COST OF THE LABEL WILL BE DEDUCTED FROM YOUR FINAL REFUND AMOUNT!