COMMUNITY

• WILL I RECEIVE AN ORDER AND SHIPPING CONFIRMATION?

  AFTER SUCCESSFULLY PLACING YOUR ORDER ON OUR WEBSITE, YOU SHOULD AUTOMATICALLY RECEIVE AN ORDER CONFIRMATION EMAIL. THIS EMAIL SERVES AS CONFIRMATION THAT YOUR ORDER HAS BEEN RECEIVED AND IS BEING PROCESSED. IF YOU DO NOT RECEIVE THIS EMAIL WITHIN 30 MINUTES, PLEASE CHECK YOUR SPAM/JUNK FOLDERS A...

• AM I ABLE TO RESERVE ITEMS IN MY CART?

  WE FEEL IT IS FAIREST TO OUR COMMUNITY TO OFFER NAMED COLLECTIVE® PIECES ON A FIRST COME, FIRST SERVED BASIS. FOR THIS REASON, WE ARE UNABLE TO OFFER THE OPTION TO RESERVE ITEMS IN YOUR CART. WE RECOMMEND CHECKING OUT AND COMPLETING A PURCHASE AS SOON AS POSSIBLE IF YOU WOULD LIKE TO BUY ITEMS, A...

• DO YOU HAVE A PHYSICAL STORE?

  WE ARE CURRENTLY AN ONLINE STORE ONLY - HTTPS://NAMEDCOLLECTIVE.COM/ ! WE SHIP NATIONWIDE ACROSS THE UNITED STATES! WE ALSO OFFER RETURNS AND EXCHANGES ON ORDERS, WHICH YOU CAN FIND FURTHER INFORMATION ON ON OUR RETURNS PAGE ON OUR WEBSITE. WE HOPE TO BE ABLE TO DO SOME POP-UP SHOPS AND EVENTS I...

• DO YOU HAVE DISCOUNT CODES?

  UNFORTUNATELY, WE ARE NOT CURRENTLY OFFERING ANY FORM OF SALES OR DISCOUNTS! IF THIS CHANGES IN THE FUTURE, ALL DETAILS FOR ANY PROMOTIONS WILL BE AVAILABLE ON OUR WEBSITE, SOCIALS AND NEWSLETTER!

• DO YOU HAVE GIFT CARDS?

  YES! YOU CAN PURCHASE OUR E-GIFT CARDS HERE AND YOU CAN PURCHASE THEM IN VARIOUS DENOMINATIONS!

• I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?

  WE AIM TO RESPOND TO ALL QUERIES WITHIN 1 WORKING DAY, MONDAY TO FRIDAY, 4 AM - 12:30 PM (EXCLUDING US PUBLIC HOLIDAYS)! PLEASE NOTE THAT RESPONSE TIMES ARE LIKELY TO BE LONGER DURING PEAK PERIODS AND WE WOULD RECOMMEND ALLOWING UP TO 3 WORKING DAYS!

• WHAT PAYMENT METHODS DO YOU ACCEPT?

  WE ACCEPT MOST MAJOR CREDIT OR DEBIT CARDS THESE INCLUDE AMEX, APPLE PAY, DINER CLUB, DISCOVER, GOOGLE PAY, MAESTRO, MASTERCARD, PAYPAL, SHOP PAY, VISA.